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What's your return policy?
Can I have more information on your movie items?
Do you do wholesale?
What's your delivery time?
How do you ship your items?
What payment methods do you accept?


What's your return policy?
Refund or exchange needs to be made within 15 days of your order. Please contact us at ecrater@ninistores.com with your order number to obtain a RMA#. Print this number on your invoice and return it with your item(s). Refund or exchange will not be processed without a RMA#. All parts, pieces and printed materials must be in their original packaging. ninistores.com is not responsible for return postage or lost or misdelivered items. Shipping and handling fees are not refundable. Refund or exchange will be made only when we made an error, or the item is defective. No refund or exchange for any of the following reasons: "item does not meet your expectation", "size does not fit", "you don't like it", etc. A defective item can only be replaced by the same item. Another item cannot be substituted in place of a defective item. Due to sanitation reason, women's intimate accessories cannot be returned or exchanged even if you declare they've never been used or worn.

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Can I have more information on your movie items?
We carry a wide selection of video products including hard-to-find classic DVDs and Asian VCDs. All video products are authorized releases, no exceptions. We strictly sell either properly licensed product or public domain product. We do not believe in pirated or bootlegged copies of any DVD or VCD. Most of the DVDs are NTSC All Region Code (region free), which can be played worldwide. Some DVDs are Region 1 DVDs, which can be viewed in North America only. All DVD specs are stated clearly in item descriptions. Subtitles on DVDs are removable / switchable unless otherwise stated. Subtitles on VCDs are not removable.

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Do you do wholesale?
Yes. We offer most of our products at wholesale prices for volume orders. Please email ecrater@ninistores.com for details.

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What's your delivery time?
Your order is usually shipped out on the same day or within 1-2 business days after payment is received except custom made orders.

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How do you ship your items?
Orders may be shipped by First Class, Media Mail, Priority Mail, Parcel Post or Airmail depend on the items, quantities and destination of your order.

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What payment methods do you accept?
We accept Paypal, Google Checkout, Money Order or Cashier's Check. We do NOT accept personal check.

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Last Updated: 19 Dec 2016 13:32:58 PST home  |  about  |  terms  |  contact
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